At Viastetics Media Services Ltd, we are committed to delivering high-quality social media services that meet your expectations. Please review our refund policy carefully:
🔸 Service-Based Refunds
Due to the nature of digital services, we do not offer full refunds once a project or service has commenced. However, we aim to ensure client satisfaction and will work with you to resolve any concerns.
🔸 Refund Eligibility
A refund may be considered under the following conditions:
- You cancel your order within 24 hours of payment and before work has started.
- We fail to deliver the agreed service or meet agreed milestones, and resolution efforts have been exhausted.
- A duplicate payment was made in error.
🔸 Non-Refundable Items
- Completed or ongoing services (content creation, paid ads, consultations, etc.)
- Time-based subscriptions or packages that have been partially used
- Training sessions and digital products once accessed or delivered
🔸 Requesting a Refund
To request a refund, please contact us via email at Viasteticsmedia@gmail.com with the subject “Refund Request – [Your Name/Company]”. Include your service package, invoice number, and a brief explanation.
Refunds, if approved, will be processed within 7–10 business days.